For Questions - Call (405) 496 5406 - Business hours (8am - 5pm)

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Companion Crematory

Companion CrematoryCompanion CrematoryCompanion Crematory

Private Pet cremation

Private Pet cremationPrivate Pet cremation

Frequently Asked Questions

Please Click on each Question to expand to the Answer. 

Call us at 405-496-5406 if you cannot find an answer to your question.

  • Companion Crematory is open Monday through Friday from 8am to 5pm, and Saturday & Sunday 8am to 5pm. We will update our Google Hours and post a notice on our website if we are closed on holidays or personal days.
  • We are available at our business location by appointment only for pet drop off or package pick up services. Please call 405-496-5406 to schedule an appointment. Please understand, we are a two-person team and scheduling allows us to be there for you.

  •  Only a deposit of $100 - $150 is required to retain our services. This is to be paid electronically via phone call, while making the schedule arrangements. This secures your time slot with us to transport/retain your pet. The deposit total will be credited on the final balance payment.  Final balances are to be paid in full prior to delivery (or USPS mailing of cremains), unless a payment plan was agreed on. If you wish to drop off your pet to us, a Drop off time must be pre-scheduled, please call us at 405 - 496 - 5406. 
  • Deposit rate is based on the pets' weight: Deposit payment goes towards final invoice as a credit.
  • If pet is between 1 lb - 70 lbs the deposit is $100 plus tax. ($108.98) 
  • If pet is between 71 lbs - 200 lbs the deposit is $150 plus tax. (163.47)

  • We provide pet cremation services in Cleveland, Grady, Comanche, Canadian, Oklahoma, McClain, Pottawatomie. Contact us at 405 - 496 - 5406 to see if we can provide service to your location. 

  •  We use Square services to invoice and process all major credit cards. 
  •  We accept exact cash payments, Venmo, Apple pay and Cash App.
  • Payment Plan: We understand that some people may have the need to make a payment plan. Payment schedule can be arranged after the $100 - $150 deposit is paid. Payment plans require a current credit/debit card to be kept on file. The card on file will be automatically charged on the scheduled bi-monthly dates, for the split-up amounts. Return of the cremains/ashes/urn package will be delayed until invoice is paid in full. (Invoice total can be split into 2 or 3 bimonthly payments. Bimonthly payments are payments made every two-week period.)
  • Payments that fail and do not process as scheduled, will incur an additional transaction fee of $25 per failed payment.

  • We DO NOT offer euthanasia services. That would have to be arranged through your chosen Vet office.                                                    
  • If you know you are going to need euthanasia - You can contact us beforehand to select your Cremation Service package and pay your deposit. That will allow us to schedule your pet pickup in advance. Then Our team will make arrangements to pick up the deceased pet at your Vet office. You do not need to be present at the Vet office for us to pick up your pet.
  • Natural passing process: If you have a pet that has naturally passed at home or at the Vet office. Please call us to make arrangements (405) 496 -5406. We will come straight to your home or Vet office to pick up your Pet. Only a deposit is required to schedule a pickup. You will need to select a package option based on weight of the passed Pet, and any additional requested keepsakes.     (Please note the additional cost of a transport fee and local taxes, on top of the package pricing. Payment plans are available if needed.)

  • For Norman and Noble areas: We currently offer free pickup transportation.
  • For other locations we service:  A Transportation Fee (of $80 to $150 depending on location distance) - This fee covers the round-trip transportation for pickup of the deceased pet, and the physical delivery of cremains back to you. The areas we service with this fee are Oklahoma City, El Reno, Yukon, Edmond, Moore, Shawnee, Elmore City, Lawton, and Chickasha. If you are in a location not listed, please call, we can still make arrangements on an as needed basis.    (The transport fee is in addition to the cremation package price and local taxes).

  • From the time we receive your call for our services, to the time we return the cremated remains to you. Be assured that your pet will be handled by a caring and sensitive staff. Our turnaround time from the Pick-up of your pet to the Delivery of the cremains package to you, is on average 8-10 days.    **Please note that the return time may be shortened or extended, based on influx of demand, Holidays, business closed dates.

  • The pet cremains/ashes will be returned to your home, via a Personal delivery by John Henry or Rachael Henry. This will be a pre-scheduled appointment window. (View the About Us page to see who we are.)
  • The remains will be returned to your Vet office, if your pet was picked up from there.
  • If you are coming to the Noble/Norman area, you are welcome to pick up your package in person. This requires a pre-scheduled appointment window, since we are a small "Mom & Pop" business and not always at our site location.
  • Or the cremains can be Mailed back to you using USPS Priority Mail Express. Mailing prices of cremains will vary on location and return times, it can range from $50-$100 based on USPS prices that are out of our control. All items mailed will be secured and bubble wrapped per USPS guidelines. This includes tracking, qualifying USPS insurance, and requires a proof of delivery signature. See this USPS link for any questions about mailing Cremains. https://about.usps.com/publications/pub139.pdf

Company Policies


No Refund Policy: Based on the type of services we provide to our customers, and the personalization/customizations made to products, we have a 'No refund' policy. If you have any questions or concerns regarding our services rendered to you. Please contact us directly so we can address and correct any issues that may arise. All urn designs are preapproved by individual client before we engrave the urn. All Portrait designs are trial/test engraved 2-5 times to create the best final image for your final urn at delivery.


Deposit: the deposit is required to retain our services and must be paid in full prior to pick-up/drop off of the deceased pet. Credit cards will remain on file until invoice is paid in full. If you no longer want the original package options you chose, contact us immediately so we can update the invoice and pricing. This has to be communicated via text or email within 24hrs of pet being in our custody. (Before the urn is engraved, or pendant is created.) Deposits are listed on the final invoice as a prepaid credit and will be subtracted from the final total due.  

Deposit rate is based on the pets' weight:

       If pet is between 1 lbs - 70 lbs the deposit is $100 plus tax. ($108.98)

       If pet is between 71 lbs - 200 lbs the deposit is $150 plus tax. (163.47)


Image & Product disclaimer: Products in person may differ from the image provided on the website due to lighting variations (natural, indoor, white or yellow light), and personal screen settings. Product images are edited to show the best contrast and lighting on products. Website Photographs may not capture the exact colors or details of a product, and printing images and/or engraving may alter them further. Portrait engravings are unique to each client, and require a clear photograph of the passed pet. If you are unhappy with any part of our engraving design, please reach out to us so we can correct the issue. (Please see No Refund policy)


Privacy Policy: Companion Cremation, under 'Companion LLC', will not share or sell any clientele information to anyone. We understand our customer information is private, and we will not share or outsource any personal information. Services we provide are discretely and professionally handled.


Purchase Note: Make sure to choose the Cremation service and products, based on the most recent Vet live weight of the animal. 



Contact us directly:

Phone: (405) 496 - 5406

We are a two-person team, a small family business. Please leave a voicemail if we are unable to answer the phone when you call. We will return your call as soon as we are able.

Copyright © 2023 Companion LLC  - All Rights Reserved.

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