Frequently Asked Questions

• Companion Crematory is open Monday through Friday from 8am to 5pm, and Saturday & Sunday 8am to 3pm. We will update our Google Hours and post a notice on our website if we are closed on holidays or personal days.
• We are available at our business location by appointment only for pet drop off or package pick up services. Please call 405-496-5406 to schedule an appointment. Please understand, we are a two-person team and scheduling allows us to be there for you.

•  Only a deposit of $80 - $150 is required to retain our services. This is to be paid electronically via phone call, while making the schedule arrangements. This secures your time slot with us to transport/retain your pet. The deposit total will be credited on the final balance payment.  Final balances are to be paid in full prior to delivery (or USPS mailing of cremains), unless a payment plan was agreed on. If you wish to drop off your pet to us, a Drop off time must be pre-scheduled, please call us at 405 - 496 - 5406. 
• Deposit rate is based on the pets' weight: Deposit payment goes towards final invoice as a credit.
• If pet is between 1 lb - 70 lbs the deposit is $80 plus tax. ($87.18) 
• If pet is between 71 lbs - 200 lbs the deposit is $150 plus tax. (163.47)

• We provide pet cremation services in Cleveland, Grady, Comanche, Canadian, Oklahoma, McClain, Pottawatomie. Contact us at 405 - 496 - 5406 to see if we can provide service to your location. 

•  We use Square services to invoice and process all major credit cards. 
•  We accept exact cash payments, Venmo, Apple pay and Cash App.
• Payment Plan: We understand that some people may have the need to make a payment plan. Payment schedule can be arranged after the deposit is paid. Payment plans require a current credit/debit card to be kept on file. The card on file will be automatically charged on the scheduled bi-monthly dates, for the split-up amounts. Return of the cremains/ashes/urn package will be delayed until invoice is paid in full. (Invoice total can be split into 2 or 3 bimonthly payments. Bimonthly payments are payments made every two-week period.)
• Payments that fail and do not process as scheduled, will incur an additional transaction fee of $25 per failed payment.

• We DO NOT offer euthanasia services. That would have to be arranged through your chosen Vet office.                                                    
• Pre-Planning: If you know you are going to need euthanasia - You can contact us beforehand to select your Cremation Service package and pay your deposit. That will allow us to schedule your pet pickup in advance. Then Our team will make arrangements to pick up the deceased pet at your Vet office. You do not need to be present at the Vet office for us to pick up your pet. (Transport pickup fee may vary)
• Did your Pet pass at home? Natural passing process: If you have a pet that has naturally passed at home or at the Vet office. Please call us to make arrangements (405) 496 -5406. We will come straight to your home or Vet office to pick up your Pet. Only a deposit is required to schedule a pickup. You will need to select a package option based on weight of the passed Pet, and any additional requested keepsakes.     (Please note the additional cost of a transport fee and local taxes, on top of the package pricing. Payment plans are available if needed.)

• Are you in the Norman and Noble communities? We offer Free Pickup services during our operating business hours. 

• Do you need us to pick up your deceased pet? We offer transportation/pickup service to: Oklahoma City, El Reno, Yukon, Edmond, Moore, Shawnee, Elmore City, Lawton, Chickasha and many others.  PLEASE NOTE: Transportation cost is not included in the cremation package price, and it covers ONLY the Pick-up transport of the deceased animal. The pet cremains/ashes can be picked up during an appointment time at our business location, or we can meet somewhere local in the Norman area for a drop off.

• What is the cost of the transportation fee? Rates will vary based on distance traveled by us, and if we are making a second trip for a requested delivery of the cremains. Please call for an estimate.

• From the time we receive your call for our services, to the time we return the cremated remains to you. Be assured that your pet will be handled by a caring and sensitive staff. Our turnaround time from the Pick-up of your pet to the Delivery of the cremains package to you, is on average 8-10 days.    

               **Please note that the return time may be shortened or extended, based on influx of demand,

                   Holidays, Local weather, and business closed dates.

• If you are in Noble/ Norman area: The pet cremains/ashes will be returned to your home, via a Personal delivery by John Henry or Rachael Henry. This will be a pre-scheduled appointment window. (View the About Us page to see who we are.)

• The remains will be returned to your Vet office, if your pet was picked up from there.

• To pick up your package in person. We require a pre-scheduled appointment window, since we are a small "Mom & Pop" business and not always at our site location.

• Or the cremains can be Mailed back to you using USPS Priority Mail Express. Mailing prices of cremains will vary on location and return times, it can range from $50-$100 based on USPS prices that are out of our control. All items mailed will be secured and bubble wrapped per USPS guidelines. This includes tracking, qualifying USPS insurance, and requires a proof of delivery signature. See this USPS link for any questions about mailing Cremains. https://about.usps.com/publications/pub139.pdf